From the Heart2Heart team, quarterly update Die Dargebotene Hand.
Calls on Heart2Heart - Volumes Increase by 75%
The need for an English helpline in Switzerland is huge: Between April and June 2025, our Heart2Heart (H2H) support line experienced a 75% increase in calls compared to the same period in 2024.
In this quarter, 56% of our callers reached out due to ongoing mental health challenges and difficulties coping with daily life, followed by challenges in relationships.
This significant rise underscores the growing need for safe, respectful support, and our team remains committed to responding with compassion, professionalism, and urgency.
Responding with Care:
After a difficult divorce and years of living abroad, one individual felt increasingly isolated - without family nearby, facing financial stress, and struggling with work and a troubled relationship. Life felt overwhelming and out of control.
Through Heart2Heart, they found a safe space to explore and understand their emotions, identify small and manageable steps, and reclaim a sense of autonomy. They ended the phone call feeling heard - and no longer alone.
Another university student recently reached out to Heart2Heart while struggling with intense academic and family pressure. Overwhelmed and experiencing intense suicidal thoughts, they felt trapped and uncertain where to turn.
Connecting with H2H, they explored how they could begin to prioritize their own well-being, set boundaries, and take small but meaningful steps toward longer-term support.
Strengthening Outreach Efforts:
As part of our expanded outreach efforts to raise awareness about our English support line, our team member Bindu Fernandes was interviewed on the C2 Podcast. She discussed the landscape of mental health in Switzerland among non-native language speakers, the power of compassionate listening, and the bravery and courage in seeking help.
To invite us for talks, podcasts, mental health conferences, collaborations, and English-speaking clubs, please reach out to bindu.fernandes@143.ch
Heart2Heart
0800 143 000 English from 18h-23h
143 French, German, Italian: call anytime 24h/7days
www.heart2heart.143.ch
www.143.ch
Please also follow them on their social accounts and invite your friends to do the same.
Instagram https://www.instagram.com/englishhelpline.143.ch/
LinkedIn https://www.linkedin.com/company/heart2heart-tel143/
The website link above goes to the English version. On the site you will find the English-speaking helpline number, a email contact form in French or German, or a live written online chat in French, German, or Italian.
No matter what is on your mind, someone will listen to you with empathy. All topics are welcome: you will find understanding and an open ear. Their trained volunteers connect with you as human beings and offer help for self-help.
Contact by phone
Sometimes it takes courage to talk to a stranger. But you will find out: Talking helps and relieves.
The English line is available on 0800 143 000 daily from 18h-23h. If the volunteers are occupied, you will be asked to call again later.
If you speak German, French or Italian, you may also try to call 143. It’s open 7/24.
All the services are free of charge. The English-line number 0800 143 000 is only valid in Switzerland and the Principality of Liechtenstein. If you call 143, connection fees may apply depending on your telephone provider.
