As of 1 January 2023, Heart2Heart launched an English-speaking hotline throughout Switzerland. This is a new branch of the emergency service for telephone number 143: La Main Tendue. Tel 143 is one of the best-known contact points for emotional first aid in Switzerland and the Principality of Liechtenstein and offers empathetic conversations with trained listeners. This service is free of charge, anonymous, and confidential.

Matthias Herren explained to knowitall.ch, "At Heart2Heart no topic is too big or small – we are here to listen to people's concerns, support them in a crisis, or share their good news. We are pleased to have trained English-language volunteers over the last year to be able to try out this new section. All the other 3 official Swiss languages are represented but we felt it necessary to reach out to those that are more comfortable speaking in English, especially in times of turmoil."

From January 2023, the new English line will be called "Heart2Heart", and can be reached daily from 6pm to 11pm through the toll free number 0800 143 000. Those needing to talk about depression, relationship issues, sadness, mental distress, pandemic worries, suicidal thoughts, loneliness, exciting news of any sort, or any other subject where they need have someone listen, are welcome to call the hotline.

Please pass this information along to your friends, colleagues, and neighbors as there are many people who do not know this service is available.